At Dorothy Lane Markets, shoppers with a gluten intolerance or celiac diagnosis don’t spend too much time lamenting the foods they can no longer eat, because they’re met with a bevy of resources to help them take control of their health.
Each month, NFM’s secret shopper heads incognito into a natural products store with a question. The employee’s answer—and our expert’s evaluation of the response—is reported here. Our aim: to help you improve your store’s customer service....More
Though showrooming is a reality, capitalizing on your unique offerings and continuing to improve the shopping experience will keep customers coming back. Make your store a destination with these 9 tips....More