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What P&G's New Chapter acquisition means for the natural industry

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Following a feel-good deal between P&G and New Chapter last week, execs on both sides of the acquisition are spreading the intention to not "mess up the magic" of New Chapter. We dive deep into P&G's acquisition, including what it means for natural retailers and the future of the supplements company.

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Making a huge foray into the dietary supplements business, Procter & Gamble closed a deal on March 15 to purchase Brattleboro, Vt.-based New Chapter Inc., a leading supplement brand within the natural retail channel. Financial details of the purchase were not released.

In a memo to New Chapter employees, the company's co-founder, Paul Schulick, said that the acquisition would open up "countless opportunities" for New Chapter. "Procter & Gamble has the ability to turbocharge our mission while sustainably delivering the wisdom of nature to people and the planet in ways we never even imagined," Schulick wrote.

According to the Brattleboro Reformer, P&G is not planning any immediate changes at New Chapter—other than a few role changes. Paul Schulick will become the executive vice president of science and innovation, and Barbi Schulick will become vice president of organization and culture. P&G's Kyle Garner will become New Chapter's new CEO.

"Of utmost importance to us as founders is the assurance we have received from Procter & Gamble that New Chapter will be a wholly owned subsidiary with headquarters remaining in Brattleboro," Schulick wrote in his employee memo. "They have also assured us that no significant changes in jobs, compensation, benefits or business processes are planned. So let me repeat that: jobs remain the same and we are a standalone entity."

Thomas Finn, president of Global Health Care at P&G, told the Reformer that his company does not want to "mess up the magic" that has made New Chapter so successful within the growing world of dietary supplements.

New Chapter: A best-in-class brand

Founded in 1982 by Schulick and his wife, Barbi, New Chapter is known for its high-quality formulations and commitment to organic supplements. The company makes a wide range of products that include organic, whole food multivitamins, the Wholemega fish oil brand, LifeShield Mushroom line and Zyflamend suite of products.

Nutrition Business Journal estimates New Chapter's 2011 sales at around $110 million. According to Paul Schulick, P&G evaluated "close to 20" supplement companies before deciding to purchase New Chapter. "None have met [P&G's] standards—until now," Schulick wrote to employees.

Janica Lane, a partner at Partnership Capital Growth, concurs that New Chapter represents "another best-in-class brand" for the P&G portfolio, which includes Tide, Gillette, Iams, Downy, Duracell, Ivory, Pantene and others that are among the "best brands in the CPG world," Lane said.

Along with being a leader within the small but growing world of organic and whole food supplements, New Chapter is also known for its loyalty to the natural retail channel, said Bill Crawford, director of retail programs at New Hope Natural Media. "[New Chapter] is a direct line, with high retail profit margins, a very strong consumer ad spend and a history of only supporting the natural channel."

Given that it has stakes in just about every other part of the consumer packaged goods world, Lane said it's not surprising that P&G would dip its toe into dietary supplements. Although supplement sales expansion has slowed over the last few years and the industry continues to weather questions regarding product quality and integrity, supplements remain a thriving business and are viewed as an essential health and wellness tool by many consumers.

"We at PCGA have long said that none of the major food and CPG companies can afford not to have a presence in healthy, active and sustainable living, and P&G is no exception," Lane said.

Discuss this Article 40

susanesrey
on Mar 19, 2012

Interesting update. Despite assurances, it seems clear to me that changes will come to New Chapter in the nearish term.

Anonymous (not verified)
on Mar 21, 2012

Unbelievable. This is very disappointing.

Anonymous (not verified)
on Aug 29, 2012

This is very sad....As of today i will no longer buy New Chapter....Wow.

Anonymous (not verified)
on Mar 19, 2012

NOT HAPPY ABOUT THIS!!!!! :(

Anonymous (not verified)
on Mar 19, 2012

I guess I don't have a lot of faith in P&G. I see the end of a great company & its products.

Anonymous (not verified)
on Mar 20, 2012

Recently I received a 10 page 4 color glossy ad booklet mailed to my house. All of it was promoting New Chapter a deep discount. It was sent by internet company Swanson. I suspected that something was up. It is one thing to feature a couple of pages in a Swanson catalog, quite another to feature a substantial part of the New Chapter line.

Anonymous (not verified)
on Mar 20, 2012

P&G will follow the Burts Bee example owned by Clorox within 1 year

Anonymous (not verified)
on Mar 20, 2012

30 years is great--BUT
I expect P&G to follow Clorox example with Burts Bee's within 1 year on New Chapter

Anonymous (not verified)
on Mar 21, 2012

I find it interesting that they put it with best in "another best-in-class brand" for the P&G portfolio, which includes Tide, Gillette, Iams, Downy, Duracell, Ivory, Pantene and others that are among the "best brands in the CPG world," I imagine in a few years it WILL fit into this category nicely. None of those brands are in my best-in-class category. I will have to start looking for another vitamin co.

Anonymous (not verified)
on Mar 22, 2012

Megafoods and Botanica are excellent whole food, organic products. Best of all they are not owned by big corporations such as PG.

Candy Ricco (not verified)
on Apr 7, 2013

Exactly....once corporate-owned, the profit margin becomes the driving force, not product quality.......I don't purchase ANY of their "best brands" anyway, so I guess New Chapter will just fall...just like Kashi did.

Anonymous (not verified)
on Mar 22, 2012

I went to my local health store last weekend, and now it makes sense why there was hardly any New Chapter supplements left on the shelves.

The Schulick's sold out! P&G is going to mold them to their liking. I too will be looking for a new vitamin company!!

Anonymous (not verified)
on Mar 22, 2012

This purchase and others like it is troubling. P&G has documented ties to Monsanto, the leader in GMO foods. How ironic since my New Chapter rep comes in with an non-GMO pin on every time he visits. As a buyer for an apothecary, I may shift New Chapter down a couple of rows and replace it with Megafood. Still thinking about it!

dianaprince (not verified)
on Mar 22, 2012

What did Clorox do to Burts Bee's ? I thought it was a wholly owned subsidiary?

And regarding the "best-in-class-brand" - they mean in terms of money. And future earnings. Not so much natural or good for you to use.

Anonymous (not verified)
on May 16, 2013

From my point of view, ingredients in Burts Bees products were cheapened. They put soybean oil and canola oil in some of the products. I won't buy it anymore.

hbasusant
on Mar 22, 2012

I too am leery of P&G's relationship to Monsanto. Guess we will be seeing New Chapter products at Wal-Mart and Walgreens in the near future. And some of NC's more specialized products will be eliminated as they won't meet P&G's sales criteria. I imagine the Schulicks want to retire rich (as if they aren't already rich enough). I am so disappointed in them. :(

Anonymous (not verified)
on Mar 23, 2012

"Best-in-class" brands???, must be kidding! Sorry, can't send $$'s P&G's way.

Anonymous (not verified)
on Mar 23, 2012

Procter & Gamble is a phenomenal company that will learn the business slowly and determine the leverage points to have the brand, New Chapter really succeed in the marketplace. I wouldn't be afraid or dismiss the future with New Chapter. I look forward to new opportunities opening up and I'm very excited.

Anonymous (not verified)
on Mar 23, 2012

I used to promote NC in my store. But Procter & Gamble's CFO is also on the Board of Directors at Monsanto. And according to finance.yahoo.com, the top owners of Monsanto and P & G appear to be pretty much the same bunch, like SSC or Vanguard, and JP Morgan and Bank of America and such, yes the bailout banksters, the very banks who received trillions of dollars in bailout funds that will eventually be covered by American taxpayers while their executives gave 100s of millions in bonuses to themselves!! Lie down with dogs, wake up with fleas....

Anonymous (not verified)
on Mar 23, 2012

Will no longer recommend this brand and will remove it from my clinic.

Anonymous (not verified)
on Mar 26, 2012

New Chapter WAS our product of choice, no longer. This truly saddens me. I can no longer recommend New Chapter to my patients.

The Good Seed Natural Food Market (not verified)
on Apr 2, 2012

Another company that has built it's business on the backs of the Independent Natural Retailer is off to leave us in the dust without the wholesale leverage to compete with the mass market/box stores.

Good luck to the Schulicks if they really are naive enough to believe Proctor & Gamble won't rip the heart out of New Chapter.

That company is great because of the hard work and devotion of retailers like myself who have walked their customers, one on one, through the attributes that made NC unique & effective.

I no longer be able to do that with confidence ...and it breaks my heart.

Anonymous (not verified)
on Apr 9, 2012

This is beyond sad. It took a long time to find the correct balance of healthy/wholesome supplements. Now we are back to square one...

Anonymous (not verified)
on Apr 21, 2012

That does it! I'm going back to just eating crap and not taking any supplements except sweet-tarts.

Anonymous (not verified)
on May 10, 2012

This is going tho turn out exactly like the Solgar acquistion did last decade. I did not stock New Chapter in my store because I thought they were overpriced comparable to what was on the market at the time. There are still many good companies like Solaray and Nature's Plus that will likely pick up the defections from New Chapter.

Anonymous (not verified)
on May 21, 2012

I'm sure the 125 New Chapter stockholders from whom P&G purchased their stocks made out really well ... the rest of us who have supported New Chapter all these years with our pocketbooks, and helped make them the success story they are today, not so well. Not so well, at all. The one person I thought would NEVER sell out to the Monsanto of the FDM sector, did. A very disappointing, and sad, day. Signed, a FORMER New Chapter customer

Anonymous (not verified)
on Jun 28, 2012

Big Companies buy small companies.
I really don't see what the problem is ... won't this allow more people to benefit from new chapter products?

Ralph Bee (not verified)
on Aug 23, 2012

The Schulicks have told their majors customers that "all of their investors wanted out at the same time" and they had to find a new investor. Hmmm. Was any pressure exerted on all those original investors? The Schulicks COULD have sent a letter to all of their dealers- or even taken an ad out targeting their customers- and offered equity in the company to the retail partners who helped build the brand in the first place! Buy 100 shares and get a coupon! There is supposed to be new legislation in place supporting small placements like that... But many employee-owned transitions have solicited end-users successfully.
I guess creativity in product formulation is only allowed at the marketing level.
(I would have partnered with Horst...)

Anonymous (not verified)
on Sep 29, 2012

I already noticed my new cordyceps to no longer to say newchapter organics on the top and instead say it is ics certified organics, a company that im not sure what the standards are yet, also it is no longer a veggie based capsule. the change from veggie based capsule to not, is a minor disturbing change that will show a window to the lowering of quality in all newchapter products within probably the next 2 years.

Anonymous (not verified)
on Oct 17, 2012

I will no longer use any New Chapter products.

Anonymous (not verified)
on Nov 8, 2012

I am going to go out and buy lots of New Chapter, good for them joining P&G. Should improve jobs and the economy. A New Chapter all over the world.

Anonymous (not verified)
on Jan 2, 2013

get real

Former customer (not verified)
on Nov 20, 2012

I've seen it a hundred times: Big company buys small company, and the products suffer. Quality gives way to the bottom line, and the consumer gets shafted. I used to buy this brand, but no more. Pretty soon the quality will go down...you can bet on it. I'm already searching for alternatives.

Anonymous (not verified)
on Mar 26, 2013

Wait until you see what P&G does to newly accuired Soy Vay Marinade, yuks.......

Anonymous (not verified)
on Nov 26, 2012

Way to ruin a great Brand P&G.

Anonymous
on Dec 21, 2012

These comments are beyond belief. P&G is one of the greatest marketing companies of all time. New Chapter will fit right in - all marketing and no substance. Do you really believe the stories New Chapter weaves about their products?

smaimes (not verified)
on Dec 26, 2012

From the Proctor & Gamble 2012 Annual Report (page 39): Acquisitions used $134 million of cash in 2012 primarily for the acquisition of New Chapter, a vitamins supplement business.
http://annualreport.pg.com/annualreport2012/files/PG_2012_AnnualReport.pdf

DEVASTATED (not verified)
on Jan 13, 2013

I just found out today when I was in My Organic Market (MOMS) that New Chapter vitamins was sold to P&G and I am in shock. I have been buying NC vitamins for many years for myself and my entire family. If the company was not profiting, I would have been very happy to pay more to keep the great company as it was. I am outraged to hear that P&G and Monsanto have mutual interests, there goes the New Chapter company!! So, So, So, So sad and very disappointed!!

Anonymous (not verified)
on Jan 16, 2013

The quality and trustworthiness of NC supplements has already plummetted drastically. They are out of stock on a large quantity of their well known product lines (Daily One Multi's, Daily Ginger extract, etc, etc)- with no manufacturing dates given to retailers or consumers.
How nauseating that NC sold out to P&G.

Anonymous (not verified)
on May 8, 2013

well, I've already lost two days pay thanks to P&G discontinuing New Chapter's Elderberry Lozenges. Always my go-to when I feel I'm catching something, they seem to no longer be available, so I got sick instead.

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